RETURNS & EXCHANGES

Return Policy

We want you 100% satisfied with your purchase.  If not just let us know and we’ll take care of it for you.

We only accept unused items returned for refund within 30 days from date of delivery. All items returned must be in their original packaging. Kites must be unused and still in its package with an unbroken seal.

Discounted items and special orders are non-returnable unless there is an unspecified manufacturer error and the product must be unused, unless otherwise specified.

You will be responsible for the shipping cost of refunded items. If you received Free shipping to you on the returned items, you will be due the actual shipping costs to you that Kitesbuy incurred.

At our discretion there may be a 15% restocking fee for all returned items to cover the costs of administration for your order and return.

In the event of you having a concern:

Please contact us by phone or email.
We will give you further instructions depending on the country and circumstances.